Frequently Asked Questions

Below are answers to the most frequently asked questions. If you don't see what you are looking for, contact us at [email protected]  or via phone at 978-266-2525 for assistance.

Our office hours are as follows:
Monday-Thursday: 8 am - 4:30 pm
Friday: 8 am - 4 pm

I tried logging in to the new registration database using my previous log in and didn't
get a new password. Help!

Community Pass is our new registration database and all users must set up a new account here.
Accounts are set up as one account per household;  all adult and child family members can be added to the account. Each family member who attends a class/program should be added to the account,
and registrations for a class should be listed in the name of the person who will attend.

 
I forgot my password or username for my new account. Help!
You can retrieve your username or reset your password here.

How do I cancel a registration?
Email or call us at 978-266-2525 to cancel a registration.  A 90% refund will be issued if a request to withdraw is received at least 5 days prior to the class start date.  No refunds or credits will be
issued for cancellations received less than 5 days prior to the class start date. 
Some classes & programs have unique cancellation policies (i.e. the Summer Day Program and
summer Escapade classes); these are listed in the class descriptions and supersede this
general policy.


I created a new account with Community Pass but only added my information. How do I add another family member to my account?
• Log in  to the account
• Click the 'View Account' tile
•Click the appropriate buttons ('Add Adult' or 'Add Child') to add additional family members

I registered the wrong family member. What do I do now? 
Contact us via email or phone at 978-266-2525 and we will transfer the registration.

How do I register for a class in Community Pass?
Log in  to your account and click the 'Click Here to Register' button
• Confirm your contact information on the next page and select 'Continue'

•The catalog of all upcoming classes will display. You can enter a keyword in the keyword search
box to narrow down the list of classes.

•Click the 'Show Session' button to display the class details including dates, times, and price.
•Click the 'Add Cart' button to add the class to cart, and select the appropriate participant(s) on
the next screen
•After selecting  the participant(s), click Click the 'Add Cart' button to add the class to cart, and
select the appropriate participant(s) on 
the next screen
•The class will be added to your cart and you can either add additional classes (for yourself or another family member) or click 'Checkout'  finalize the registration
•During the checkout process, you'll agree to the applicable class policies and proceed to submit payment. You are not registered for a class unless you submit the payment.

What if the details on the class say 'Add to waitlist'?
•Click the 'Add to Waitlist' button
•Selecting  the participant(s) to add to the waitlist and proceed to the checkout
•Proceed through the checkout process--you must go through all the steps and click 'Finish'
on the last page in order be added to the waitlist

My registration is shown as "waitlisted".  How will I know if I am in the class?
If spots open, they are filled in order from the waitlist.  You will be contacted by our office if/when an an opening occurs.  (Please note that most class openings are only as the result of a student withdrawal. As such, we cannot predict if/when an opening might occur.)

My contact information has changed. How do I update it?
• Log in  to your Community Ed account
• Click the 'View Account' tile drop down menu
• Click the 'Edit' button in the appropriate section to update your information

What if Community Ed. needs to cancel a class?
If a single  session of a class is canceled, we will do our best to schedule a make-up session. Community Ed. will inform participants of the cancellation via the email included in their
registration accounts. No credit will be given for inability to cancel a make-up session.


Do I qualify for a senior rate?
All students aged 62+ qualify for senior rates.  Please note that not all of our classes
offer a senior rate.

Is financial assistance available?
We are unable to provide financial assistance but are happy to arrange a payment plan upon
request. Contact our office at [email protected]  or via phone at 978-266-2525.

Can I pay for a class in installments?
We are happy to arrange a payment plan upon request. We ask that a deposit is paid at the time of registration and the full registration fee needs to be paid before the final class session.
The database does permit partial payments at the time of registration. Contact our office at [email protected]  or via phone at 978-266-2525 to register for a class & set up
a payment plan.


I'm not sure if I'm registered for the class--I wasn't asked to submit payment and/or
didn't receive an email registration confirmation.  What do I do now? 
Log in  to your Community Ed account and click the 'View Registrations' tile to view upcoming registrations or waitlisted classes.

What is the "out-of-town" fee?
The out-of-town fee is for those who do not live in Acton or Boxborough. The fee is $4 for most classes. Please add the fee to the registration(s) if you are not a resident of either town.
(Note: If you live out of town but are an ABRSD employee, you do not have to pay the
out-of-town fee.)

How do I view registrations for my family members?
Log in  to your Community Ed account and click the 'View Registrations' tile to view upcoming registrations or waitlisted classes.

How come I'm not receiving emails sent from Community Ed.?
• Check your spam/junk folders; emails are sent from [email protected] (A-B Community Ed.), or directly from the instructor. Add us/the instructor as safe senders or mark as "not junk" if our emails are diverted to the spam/junk folders.
• Log in  to your Community Ed account and click the 'View Account' tile
• Review the email preferences set for your account

If I have a dependent care account, will I be reimbursed for the class(es) my child has taken?
Contact your benefits provider to find out if a class is eligible for reimbursement. Eligibility
is determined by the provider, not Community Education.


What is the A-B Community Education tax id #? 

The tax id # is 046-006-212.

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