Frequently Asked Questions

Below are answers to the most frequently asked questions. If you don't see what you are looking for, contact us at [email protected]  or via phone at 978-266-2525 for assistance.

Our office hours are as follows:
Monday-Thursday: 8 am - 4:30 pm
Friday: 8 am - 4 pm

I forgot my user name and/or password. Help!
Email or call us at 978-266-2525 for assistance.

Do I need to create a separate account for my child or myself if one of us already has an account?
Yes! Each person who will attend a class/program needs their own account.  Accounts for
multiple family members can be linked to one account (see below). 

How do I cancel a registration?
Email or call us at 978-266-2525 to cancel a registration.  A 90% refund will be issued if a request to withdraw is received at least 5 days prior to the class start date.  No refunds or credits will be issued for cancellations received less than 5 days prior to the class start date. 
Some classes & programs have unique cancellation policies (i.e. the Summer Day Program and
summer Escapade classes); these are listed in the class descriptions and supersede this
general policy.

I already have a Community Ed. account. How do I add another family member to my account?
• Log in  to the account
• Click the "My Account" drop down menu
• Select "Manage Members" from the menu
• Click the "Add New Member" button to create an account for another family member.
(Note:  Do not create another user name and password for this account if you want to view the member using your current log in information.)
• If you have any difficulties creating a new account or linking a family member to an existing account, email or call us at 978-266-2525 for assistance.

I registered the wrong family member. What do I do now? 
Contact us via email or phone at 978-266-2525 and we will transfer the registration.

The class is shown as "waitlisted". How can I be added to the waitlist? 
Register online or by phone at 978-266-2525 to be added to the waitlist.

My registration is shown as "waitlisted".  How will I know if I am in the class?
If spots open, they are filled in order from the waitlist.  You will be contacted by our office if/when an opening occurs.  (Please note that most class openings are only as the result of a student withdrawal. As such, we cannot predict if/when an opening might occur.)

My contact information has changed. How do I update it?
• Log in  to your Community Ed account
• Click the "My Account" drop down menu
• Select "Edit Profile/Password" from the drop down menu
• Update the relevant information (e.g. email address or mobile phone number)
• Click the "Submit" button to save the changes

What if Community Ed. needs to cancel a class?
If a single  session of a class is canceled, we will do our best to schedule a make-up session. Community Ed. will inform participants of the cancellation via the email included in their
registration accounts. No credit will be given for inability to cancel a make-up session.

Do I qualify for a senior rate?
All students aged 62+ qualify for senior rates.  If you are a new student or newly eligible for the discount, contact us via  email or phone at 978-266-2525 before registering so we can designate you as a senior. Once you are designated as a senior, the senior rate will automatically be applied to
future registrations. Please note that not all of our classes offer a senior rate.

I'm not sure if I'm registered for the class--I wasn't asked to submit payment and/or
didn't receive an email registration confirmation.  What do I do now? 
Contact us via email or phone at 978-266-2525 to check the registration status.

What is the "out-of-town" fee?
The out-of-town fee is for those who do not live in Acton or Boxborough. The fee is $4 for most classes. Please add the fee to the registration(s) if you are not a resident of either town.
(Note: If you live out of town but are an ABRSD employee, you do not have to pay the
out-of-town fee.)

How do I view registrations for my family members?
• Log in  to the account
• Click the "My Account" drop down menu
• Select "Manage Members" from the menu
• Click "Registrations" next to each family member's name to view past and upcoming registrations.

How come I'm not receiving emails sent from Community Ed.?
• Check your spam/junk folders; emails are sent from [email protected] (A-B Community Ed.), or directly from the instructor. Add us/the instructor as safe senders or mark as "not junk" if our emails are diverted to the spam/junk folders.
• View the "Edit Profile/Password" section of your online account to verify that the email address listed is your current email address.
• Emails are automatically sent only to the primary email address listed on the account.  You can change the email address associated with your account via your online account ("Edit Profile/Password" section), or contact us via email or phone at 978-266-2525.
• If you haven't received a confirmation as expected, or have contacted us but have not received a response after one business day, please reach out to us by phone at 978-266-2525 for assistance.

If I have a dependent care account, will I be reimbursed for the class(es) my child has taken?
Contact your benefits provider to find out if a class is eligible for reimbursement. Eligibility
is determined by the provider, not Community Education.

What is the A-B Community Education tax id #? 

The tax id # is 046-006-212.

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